EASY ORDERING GUIDE:
Payments
The downpayment equivalent to 50% is required upon confirmation of purchase order. Remaining balance should be paid (a) upon receipt of tracking number or (b) cash on delivery for meetups.
Refunds
If the event has been cancelled, modified, or in any similar case an order that is not yet delivered has to be cancelled within reasons at the client's control, NO REFUND may be given.
Aey's Party Favors reserves the right to cancel orders when the items become unavailable or when delivery of which becomes detrimental to the company or the client. A cancellation letter is sent through email within a reasonable time and the client receives 100% refund of all payments made.
Refunds may not be given for reasons of Acts of Gods, reason in client's control, differences in preference, and the likes. Refunds may not be given on personalized items, as they can no longer be used again. Delivery fees may not be refunded.
Damage found upon inspection on PICK UP of items may be replaced. Damage found on courier-delivered items may not be replaced. Errors in spelling, grammar, color and the likes which have been produced according to the proofs/instructions may not be replaced. Clients are encouraged to inspect their designs before sending them to the system, or before approving the proofs.
TERMS and CONDITIONS:
The following terms and condition cover and govern all orders from Aey’s Party Favors (APF) and Aeyshop.com.
Fees may be paid in three ways:
a. Payment through BDO account number (will be provided on purchase order)
b. Payment through BPI account number (will be provided on purchase order)
c. GCASH account (will be provided on purchase order)
The deposit slip serves as the clientś provisional receipt until receipt has been delivered along with the products.
Contract should be approved prior to payment. Paid contract menas approved contract.
After payment has been made, the client should inform APF for validation.
Effective November 1, 2008
The following updates have been indicated in the Terms and Conditions in the dates stipulated.
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April 5, 2010 (Monday)
UPDATE ON COURIER DELIVERY OF BREAKABLES: Air21, our sole courier for fragile items, have updated their policies and now requires senders to sign a waiver indicating that Air21 will not be liable for any damage in the carriage and delivery of fragile items. This means that there is no more insurance in the carriage of fragile items. Please note that once Aeyshop.com has turned over the items to the courier, we can no longer monitor the handling of the package and so any complaint (e.g. damage, delay, etc.) should be coursed to Air21. As such, we cannot be held responsible for any damage and delays.
Meanwhile, rest assured that we are looking for alternative delivery channels to serve you better. Thank you for your understanding.
March 28, 2010 (Sunday)
NEW RULE ON MEETUPS: Effective on March 29,2010, cancellation for confirmed, agreed-upon meetups should be made at least 24 hours before the schedule. All meetup cancellations made by a client WITHIN 24 hours from the schedule will be fined P500 (charged against the remaining balance) to pay for handling and scheduling expenses and (a) wait for the next available delivery date in the same area OR (b) will have to pick up the items in SM Valenzuela/South Supermarket (Valenzuela). Thank you for your understanding.
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October 24, 2009 (Saturday)
Reminder to all existing and prospective clients: Please read the proofs we sent you BEFORE approving and paying for your items. As in our Ordering Information, we cannot replace or exchange items with wrong info when the errors have been approved thru the proofs already. The proofs are sent to you so you can CHECK THE ACCURACY of your order. Thank you for your continued patronage.
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